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Support
Client Support
Need help with your project? Submit a request below and we'll get on it. For emergencies, call us directly.
Site down or critical issue?
Call 778-401-6551 — we monitor urgent matters closely and triage them faster than standard requests. Business hours: Mon–Fri, 9:00am–5:00pm PT.
Submit a Support Request
Response Times
- EmergencyPriority triage ASAP
- HighOften within a few hours
- MediumWithin 1 business day
- LowWithin 2 business days
What's an Emergency?
- • Website or app is completely down
- • Payment processing is broken
- • Security breach or data issue
- • Critical business function blocked
Non-critical bugs, feature requests, and cosmetic issues are Medium or Low priority.
Other Ways to Reach Us
Phone: 778-401-6551
Email: info@lifesavertech.ca